Refund policy
Refund Policy
Last updated: October 29, 2025 All sales are final.
We do not accept returns or refunds for change of mind, allergies, skin reactions, or dissatisfaction. Skincare products (including all items from Selora) are non-returnable due to hygiene and safety — once opened or used, they cannot be resold.
Exceptions (Our Fault Only)
We only replace or credit for:
- Damaged, defective, or wrong items
- Undelivered orders
How to Report an Issue:
Contact joshua.r.baker05@gmail.com within 48 hours of delivery with:
- Order number
- Clear photos
- Description of the issue
If approved, we’ll issue store credit or a replacement (no cash refunds). You pay return shipping — no prepaid labels. Return Address (If Approved):
Joshua Baker, 13 Keiper Crescent, DH1 1PG
Items sent without approval will not be accepted or refunded.
Non-Returnable Items
- All skincare and personal care products (customized or not)
- Sale items
- Gift cards
- Opened or used products (hygiene policy)
European Union 14-Day Cooling-Off Period
EU law allows returns within 14 days only if the item is unopened, unused, and in original sealed packaging.
- You pay return shipping.
- No refund on opened skincare.
- Contact us at joshua.r.baker05@gmail.com to start.
Refunds
We do not issue cash refunds.
Approved claims get store credit or replacement only.
Processing takes 5–7 business days after we receive and inspect the item.
Questions?
Email joshua.r.baker05@gmail.com — we reply within 1 business day.